Seller sent me wrong product. I returned with tracking number. Aliexpress customer service also sent a mail confirming that i will get shipping cost too along with refund as seller promised it on message center. Now seller has received the returned product but denying of giving shipping cost saying that its too much expensive.
In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. This will not only affect products coming from China, but also from the other countries outside the European Union.
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Yes. One was item not as described. I provided pictures of the item and of the listing. Another was an agreed upon refund of shipping costs, I provided screenshots of the chat. When I receive a package, I always make a video showing all sides of the package, the shipping-label, and opening and unpacking it on camera. So select “Package was returned to seller by shipping company” as a reason for the dispute. In the dispute field specify that you want to receive a full refund and attach a screenshot proving your package returned back to the seller. Let’s consider the cases when the seller offers to close the dispute and resend the order or send the After a long dispute disscusion aliexpress said that I should send the seller the item to get my money back. The shipping cost from Germany to China is extrem high. I contacted PayPal and they told me about a program that they have. It is called shipping refund PayPal. You need to activate it and get about 25$ of the shipping cost back.
AliExpress sided with the seller, I opened Chargeback on PayPal. Feb-19-2022 04:42 AM. So I was shopping around on AliExpress and I saw this Dell XPS M1730 8800GTX GPU for sale. I purchased the item and 3 weeks later it arrivesdead. The GPU was shorted out I couldn't even power on the system.
How to Deal with a Late Package from AliExpress！Sometimes, your package doesn't arrive on time. This tutorial video will tell you how to handle a late packag
AliExpress decided on my behalf that they will refund me partially with $175 without consulting me. I lost $120 in the process, and I still await the refunds. Desired outcome: I would like AliExpress to refund the full amount of $295 or send the ME440 analyzer as ordered.

Anyways free return is by Aliexpress and not seller. It's usually written separately below the delivery charges and stuffs. However to be really on safer side attach all the pics and write in detail and let Aliexpress move in and they will eventually issue you refund without return. If that product is eligible for free return from Aliexpress

A Short Guide on “How to Open the Dispute and Return Money”: In “My Orders” section click “Open Dispute” next to the necessary product. Select “Shipment Problem” on the dispute’s reasons menu. Use an opportunity to upload the evidence – screenshots of the page with the information that the shipment was cancelled by the Aliexpress is great at taking money but horrific and obstructive when it comes to refunds. Have had multiple items arrive broken from various sellers. Try and get a result only to be offered $1 compensation for unusable item. Or if I want full refund I need to return item at my cost and time. Asking to close the dispute. Many AliExpress scams revolve around the seller trying to get you to close the dispute before resolving it fully. They promise to resend or refund the order, maybe even something extra, if you close the dispute as soon as possible. They say that you will be able to reopen the dispute later if necessary.
Add a Comment. rorrors. • 1 yr. ago. Fast refung goes to your bonus account page. (see under account, where you have activated your bonus programs) Original refund, goes back to your bank account from where you paid the payment. I would go with the second one. (takes about 3days before on you bank, that is my experience in NL/EU) 5.
Step 1. Select the Product. Log into your AliExpress personal account and go to the “My Orders” section. From the list of ordered items, select the one with which you are experiencing the issue. If there are several goods for which you need to open a dispute, you will have to do it separately for each product.
Enter the refund information and your payment password to issue the refund. Click 确定 (Confirm) to confirm the refund. You can then wait for the refund to be processed by Alipay. To obtain the refund result, you must find the specific transaction in Global Merchant Portal, or use the reconciliation service.

Order was placed on Jan 13. It’s very common with the Aliexpres that if you use some kind of coupon and pay for it then usually ut gets closed by aliexpress because of violating it’s T&Cs. Don’t worry your refund should’ve already processed and you will get it in the 1 or 2 weeks time. Same thing happened to me.

AliExpress' return service, also known as the “Free Return” service, allows buyers to return the item for any reason, totally free of charge, as long as they send it back within the 15 established days. Some sellers offer the Free Return option, and it will be clearly marked on the item details page of the product you want to purchase.

It took over a month for me to see a refund from a canceled order. AliExpress is completely uninterested in helping with this process, and they claim filing a chargeback will flag your account and require verification - even if you've verified yourself already. Follow up with the merchant regularly, and ensure that you document your communication.

They sometimes require signature. If they don’t, just say it never arrived after waiting a few days after it arrived. say that you never got the package (assuming no signature is required). you will keep the item then just write to them that the postal service said your package arrived but you never got it. 4zaA.